FAQs

Frequently Asked Questions

At Master Carpet Cleaner, we understand that you may have questions about our services, processes, and policies. Below, we’ve compiled a list of the most frequently asked questions to help you better understand what we offer and how we operate across all London areas.

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We cover all areas of London, from North to South, East to West. No matter where you’re located, our team is ready to provide top-quality cleaning services right at your doorstep.

We offer a comprehensive range of cleaning services, including carpet cleaning, sofa and upholstery cleaning, mattress cleaning, curtain cleaning, rug cleaning, car interior cleaning, and end/pre-tenancy cleaning. We also specialise in stain and odour removal.

Booking a service is easy! You can call us directly at 07402 192639, fill out our online booking form, or send us an email. We offer flexible scheduling, including same-day services, to accommodate your needs.

We use advanced steam cleaning techniques with commercial-grade machines. This method is highly effective for deep cleaning, removing dirt, stains, allergens, and bacteria from carpets, upholstery, and other fabrics.

Yes, we use eco-friendly and non-toxic cleaning products that are safe for children, pets, and people with allergies. Our cleaning solutions are designed to provide effective cleaning while protecting your health and the environment.

Typically, carpets take between 2 to 4 hours to dry completely after steam cleaning. Drying times can vary depending on the type of carpet, the weather, and ventilation in the room. We recommend keeping the area well-ventilated to speed up the drying process.

Yes, we offer appointments 7 days a week, including weekends, with no extra charge. We understand that your schedule may be busy, so we’re here to provide flexible service times that work for you.

We specialise in removing a wide range of stains, including coffee, tea, wine, urine, vomit, and food stains. Our steam cleaning process is highly effective at lifting even the most stubborn marks from carpets, upholstery, and rugs.

Yes, Master Carpet Cleaner is fully insured, and all our cleaners are certified professionals. This ensures that your property is protected, and our services meet the highest industry standards.

Absolutely. We have experience in cleaning delicate and antique rugs, including Persian and Oriental rugs. Our team uses specialised techniques to ensure your valuable rugs are cleaned gently and thoroughly, preserving their beauty and integrity.

To prepare for our visit, we recommend removing any fragile items from the area and clearing the floor as much as possible. For carpet cleaning, it’s helpful to vacuum the area beforehand, although this is not required as our team can handle it.

Yes, we regularly offer special promotions, discounts for new customers, and savings when you book multiple services together. Please visit our Special Offers page for the latest deals available across London.

We accept various payment methods, including cash, debit/credit cards, and bank transfers. Payment is typically made upon completion of the service, and we will provide you with a detailed invoice.

We offer a 100% customer satisfaction guarantee. If you’re not completely satisfied with our service, please let us know, and we’ll return to address any issues at no additional cost.

Yes, we provide free, no-obligation estimates for all our services. Simply contact us with the details of your cleaning needs, and we’ll give you a clear, upfront quote based on the size and condition of the area or items to be cleaned.

Still Have Questions?

If you have any other questions or need more information, feel free to contact us directly.
Our friendly team is here to assist you with all your cleaning needs across London.